General Terms and Conditions

Quotes are for estimation purposes. Actual hours may vary. All projects have a 3-hour minimum, to be billed as a deposit. All projects will be billed on an hourly basis. Expenses, such as stock photography, plugins, and hosting, will be billed on invoice at the rate agreed. No expenses shall be incurred without written approval from client.

Once accepted, an invoice for the minimum 3 hours will be sent to the client. Work will begin upon receipt of payment.

Invoices are sent bi-weekly on the first and third Friday of the month and will include all hours and expenses for the previous two week period. All invoices are due within 7 days of receipt. Invoices are sent from Square Up via email and can be paid with credit/debit card or ACH. Amanda Lubow Consulting, LCC (ALC) does not store credit card information. Automatic payments are available through Square Up.

Delivery dates are dependent on client providing necessary materials and copy as discussed and are subject to change.

To the best of our knowledge, any design materials created are original and do not infringe upon the intellectual property rights others.

Upon final payment, all design materials, including original design files, are owned by the client for all intents and purposes including ownership rights, licensing, and use of any materials. ALC retains the right to utilize mockups of created work for portfolio usage only.

Upon project completion original copies of files for use on Client’s future projects. ALC will not use this access or these files for work on projects for any other client.

Website Hosting

Website hosting does not include building websites, web design, content management, plugin costs, or other services and costs not outline in the contract. Additional plugins and services can be added through ALC and will be invoiced as separate line-items at rates defined in the contract.

Monthly hosting plans are required to have automatic billing set up with a credit card or ACH. Once accepted, an invoice for recurring billing will be sent to the Client. Server set up will begin upon receipt of the first month’s payment. ALC does not store Client’s credit card information. All payments, including recurring payments and ACH, are processed through Square Up.

In the event that auto-billing fails, the Client will be sent a notification on the date billing was scheduled, a reminder notification two days after the original billing date, and seven days after the original billing date. At this point, the payment will be considered late.

Late Hosting Payments and Hosting Cancellation

If the Client’s payment for website hosting and/or maintenance becomes late, the following deactivation schedule will apply:

• 1 – 30 days after late payment: Website will continue to be accessable and functional. Billing will continue at the normal rate.
• 31 – 60 days after late payment: Client access to website back-end will be revoked. Both late invoice and current invoice must be paid to restore access. Billing will continue at the normal rate.
• 61 – 90 days after late payment: Website will be backed up and taken down until all past due invoices, including the current month, are paid and recurring payments are reinstated with a valid credit card or bank account. Billing will stop when the website is taken down. All past due invoices will be considered delinquent.

Annual billing invoices will be sent one month prior to renewal. If the renewal invoice is not paid by the due date, the above server deactivation schedule will apply.

If the Client would like to move their website to another host, ALC will assist in the move process. Billing will continue while the site is still located on and DNS is pointing to ALC’s servers. Once DNS records are changed to the new host, billing will stop, a backup of the site will be made, and the Client’s website and server will be deactivated. The backup will be retained for 1 year after the site is removed from ALC’s servers.

ALC-built sites use Kadence WP unless otherwise specified. This licensing is free while Client’s website is hosted with ALC. Upon transferring their site to another host, the Client will have 30 days after the site transfer to purchase and install a new license key, or to rebuild the site without the use of Kadence software. Details about the Kadence theme and block builder, as well as current pricing, can be found on their website: https://www.kadencewp.com/

Due to service level agreements with ALC’s hosting providers, no refunds or discounts will be given for partial months hosting on ALCs servers. Monthly billing date will be on the same day each month starting on the day the contract is signed or the same month and day each year for annual billing.

Hosting with ALC is on a month-to-month basis. The Client may cancel at any time and for any reason. ALC will work with the Client to transfer the website off of ALCs servers. Billing will continue as outlined above.

ALC reserves the right to cancel the Client’s hosting contract for any reason. 60 days notice will be given to the Client prior to server deactivation.

In the case that the Client or Client’s website is or is suspected to be engaging in or enabling illegal activity, the website will be taken down immediately until further investigation can be completed and the Client will be notified. Illegal activity will include anything illegal in the United States and it’s territories, or anything illegal in the State of Texas, regardless of the Client’s location.

ALC will maintain administrator back-end access to the client’s website. ALC will remain the administrator for all website-related emails, security updates, etc.